1. Provide quality customer service. Don't settle for
just getting the job done. Seek to exceed expectations in every transaction
with superiors and customers. Go the extra mile and beyond, without being
asked, showing creative initiative.
2. Be an excellent communicator. Ask questions and
share information efficiently and accurately, without wasting the time of those
you serve. Use e-mail and other online tools as effectively as possible to
maximize productivity.
3. Do sweat the details. Always be thinking one step
ahead of the process, anticipating issues and resolving them ahead of time. Be
known as a detail person.
4. Avoid procrastination. Think ahead, do ahead. Make
detailed checklists and plans with deadlines and follow them. This applies to
daily and weekly responsibilities as well as long-term projects. Break big projects into small pieces. Be known as a
person who gets tasks done well before deadlines, not as a person who puts out
fires.
5. Be responsive. Quickly respond to all
communications to show concern and attention to detail. Never let any customer
or colleague doubt that you have service as your primary goal.
6. Cultivate organizational skills. Use digital and
analog tools to stay on top of task lists and subordinates and their
assignments. Make your calendar organized, make your computer organized, make
your smartphone organized and yes, make your workspace organized. Attention to
extreme tidiness in workspace and in the space you control within the
organization will impress others concerning your professionalism, and send a
message about your style. Appearances do matter when it comes to evidence that
you are a highly organized person.
7. Work predictable and realistic hours so that your
family has a sustainable lifestyle, but be on call at all times for
customer service and problem solving.
8. Offer creative suggestions and show your value by
solving problems inexpensively and through collaboration. Become known as a
problem solver who gets things done quickly, ahead of schedule, under budget,
and without reminders.
9. Request feedback on your strengths and weaknesses.
Request a 360˚ anonymous review at least annually to see how you are
doing.
10. Be a good manager of volunteers and subordinates.
Show respect, demand excellence, mentor with 3 compliments for every
correction, display a sense of humor.
2.5.15
